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We want you to feel confident and excited about your skincare purchase. If something isn’t quite right, our friendly team is here to help make the process simple and stress‑free.​​

Gift Voucher & E-Voucher

Gift vouchers or e-vouchers cannot be reissued, exchanged or refunded for any other legal tender (cash, EFTPOS, credit card, or gift card ) once the purchase has been made.

Faulty or Incorrect Items

If your order arrives damaged, faulty, or incorrect, let us know within 7 days so we can fix it quickly. We’ll arrange a replacement, refund, or store credit, depending on the situation.​

​Need Help?

Our Customer Care team are always here to support you with friendly, expert advice. Call us on 02 8521 6390 or email bookings@yourspa.com.au.

​Shipping

Postage is free for purchases over $100. We arrange postage using Australia Post with tracking available.

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Skin Reaction Returns​

Your skin’s health is important to us. If you experience a reaction, please contact yourSPA immediately via email bookings@yourSPA.com.au.

Our Professional Skin Therapists will gather details to help assess your concern and seek approval from the product manufacturer. To support your claim, we may require:

• Photos of the irritation

• Confirmation that no more than 20% of the product was used

• Order and product details

Please lodge any reaction return request within 30 days of purchase